Customer Service Rep II

Support patients and providers by resolving issues with care, clarity, and efficiency

Manage day-to-day operational work using internal tools and workflows

Stay organized and keep things moving, following through on tasks from start to finish

Identify patterns or recurring issues and raise them to your team

Help investigate and resolve problems, both independently and with support

Collaborate with teammates and cross-functional partners to improve the customer experience

Assist Customer Service management and own special projects as needed

Contribute ideas and feedback that help us improve our processes and systems

1-2 years experience in a support, operations, or customer-facing role

Experience in healthcare, especially telehealth, is preferred 

Preference for experience handling billing issues

Familiarity with systems like Stripe and Zendesk highly preferred

Strong attention to detail and the ability to stay organized across multiple tasks

A thoughtful, solutions-oriented approach to problem-solving

Clear, empathetic communication skills; excellent phone demeanor 

Comfort working with tools, systems, and structured workflows

A proactive mindset - you take initiative and don’t wait to be asked

You consistently deliver high-quality, accurate work

You take ownership of your responsibilities and follow through

You spot issues early and help drive solutions

You contribute positively to your team and the customer experience

You’re proactive with follow-ups and committed to going the extra mile

You’re always looking for ways to improve how things are done

Be part of a mission-driven team improving access to healthcare

Work in a collaborative, supportive environment

Grow your skills and take on increasing responsibility over time

Have a real impact on the experience of patients and providers

Full benefits package, including health insurance and paid vacation time