Customer Service Print Specialist - Japanese Speaking

Job title: Customer Service Print Specialist

Location: Australia

Employment type: Full time (remote)

About us:
At Mixam, we're more than just a printing company, we're the place where creativity meets cutting-edge technology. Headquartered in Watford, with offices in the UK, US, Canada, Australia, Europe, Philippines and Japan, we're a fast-growing, privately held tech-forward print business founded in 2007, offering customisable, high-quality print services from zines and comic books to packaging, business cards and hardcover books for creators and brands across the globe.

Our mission? To make print easy, accessible and inspiring, whether that's for authors wanting perfect-bound books or retailers seeking eco-conscious, tailored solutions. We combine advanced printing tech, user-friendly online tools, sustainable materials and exceptional service to help our customers bring their ideas to life swiftly and beautifully.

Join a team where your work matters, where collaboration and growth are part of the daily rhythm, and where you'll play an active role in redefining & innovating print for the digital age.

About the role:
As a Customer Service Print Specialist at Mixam, you'll be the frontline contact for our customers, supporting them with their print orders, troubleshooting issues, and making sure every interaction is seamless.

This is a brand-new opportunity and an exciting time to join Mixam supporting our Japanese Customer base. You'll join our dedicated and talented remote team in Australia and be the very first member supporting our Japanese Customers as we expand into this market, while working closely with colleagues across Australia, the US, Canada and the UK.

This role requires someone with a deep understanding of print production processes, proven customer service experience and excellent communication skills. Someone who can hit the ground running and help shape how we support customers in this new market.

Key Responsibilities:

• Handle day-to-day customer inquiries through email, chat and phone - in Japanese and English.
• Collaborate with colleagues in to resolve customer issues quickly and effectively.
• Address and resolve standard customer issues independently.
• Escalate more complex problems to Senior Customer Service team members or the Team Leader when required.
• Follow up with customers to ensure satisfaction and provide extra support where needed.
• Take part in meetings to share updates, knowledge and improvements.
• Communicate effectively with team members across regions to ensure a consistent approach to service.
• Provide feedback on customer service processes and suggest improvements.

Requirements

• Previous experience in a customer service position
• Must be fluent in both Japanese & English.
• Experience within the print or publishing industry, with an appreciation for pre-press & print processes.
• Confident handling multiple customer inquiries at once and prioritising tasks effectively.
• Strong problem-solving skills and ability to work independently.
• Familiarity with customer service software and CRM systems
• Knowledge of graphic design software (e.g., Adobe Creative Suite) would be a plus.
• Understanding of different printing techniques and materials.
  

To Apply:

• You must be based in Australia, and legally able to live and work in Australia
• Please submit your CV in English
• You must be able fluent in both English & Japanese.

Benefits

Why Join Us?
This is your chance to be part of something new and exciting - helping to establish Mixam Japan while being backed by an experienced, supportive international team. You'll play a key role in shaping how we support our Japanese customers and, as the team grows, you'll have the opportunity to grow with it.

Mixam. The Smart Way to be Hired.

Equality, Diversity & Inclusion:
At Mixam, diversity, equity and inclusion are at the heart of who we are, and we welcome applications from people of all backgrounds. We know few people meet every requirement, so if you're excited about this role, we'd love to hear from you and we'll consider your overall experience and potential. We're also committed to minimising our environmental impact and creating a workplace where everyone feels valued and supported.