Customer Service & Operations Coordinator

Job Title: Customer Service & Operations Coordinator

Location: San Jose ( onsite )

Job Type: Full-Time ( 40 hours per week ) 

Pay Range: $22-25 / hour

About Think Academy:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide PreK-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

About This Role:

This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business.

We welcome applicants from all different backgrounds as no prior teaching-related experience is required. With the right mindset, this position will strengthen your teaching abilities and leadership competency and be a stepping stone to your goals in the education industry. 

Class Setup & Program Operations

• Create and launch new classes in internal systems (activities, long-term courses, exam prep).

• Manage substitute teacher changes and related system updates.

• Support class grouping, enrollment management, and refund processing.

System & Data Management

• Maintain backend systems for teaching-hour tracking, course progress, and renewal data.

• Ensure data accuracy and consistency across internal platforms.

• Execute system configurations based on project requirements from cross-functional teams.

Customer Support Operations

• Support customer communications via WeChat and help integrate WhatsApp into internal workflows.

• Maintain standardized notification processes (email-first communication) and help build customer habits around email updates.

• Identify, escalate, and support resolution of urgent issues or complaints.

Collaboration

• Partner with Operations, Customer Service, and Program teams to support system rollouts and process alignment.

• Serve as an execution-focused coordinator to drive implementation and follow-through.

Job Qualifications:

• Bachelor's degree or above, has a strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility and  problem-solving skills.
• 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is required. 

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.