Customer Service Officer

Are you passionate about making a real difference in people’s lives, while bringing energy and drive to connect with your community? This could be the role for you.

We’re partnering with a leading not-for-profit home care provider that delivers essential services to older Australians in regional areas. With the aged care sector shifting rapidly and competition increasing, this organisation is focused on ensuring clients and families clearly see the value of their care and choose to trust them on their journey.

They’re now seeking Customer Service Officer to join their growing team!

Why join?

• Full-time perm role working full time hours each week

• $66,077.44 + super + NFP salary packaging

• Supportive, close-knit team environment

• Be part of a purpose-driven, compassionate organisation making real impact

About the role

You’ll be the first point of contact for community members, as well as potential and existing clients, carers, and families, providing ongoing support throughout their journey.

• Handling inbound and outbound phone enquiries

• Supporting new and existing clients to access services and understand eligibility, fees, and timeframes

• Coordinating and scheduling services to ensure timely delivery

• Responding to client enquiries, issues, and complaints with professionalism and care

• Logging, escalating, and following up incidents and service requests

• Supporting frontline workers and collaborating with internal teams to connect services

• Building strong, respectful relationships with clients, families, and stakeholders

About you

We’re looking for people who are:

• Naturally caring, patient, and people-focused

• Experienced in customer service or contact centre environments

• Comfortable working across multiple systems and databases

• Committed to delivering high-quality, person-centred service

• Strong communicators with clear, empathetic language

• Calm and resilient when handling sensitive or complex calls

Working arrangements

• Onsite role based in Carrington, Newcastle

• 7-day rotating roster, Monday to Sunday

• Operating hours between 6:00am and 7:30pm, including public holidays (penalties apply)

• One weekend approximately every 6–8 weeks

• Full training provided (2-3 weeks)

Next steps

If you’re looking for a role where your empathy, communication skills, and resilience truly matter, we’d love to hear from you.

Apply now and kick start your journey with one of our dedicated Talent team members 🚀