Customer Service Officer Supply Chain

About the company:
Our client is a leading supply chain company.

Job responsibilities:
- Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products and services to customers.
- Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to address complex customer issues.
- Identify and escalate priority issues to the appropriate channels.
- Follow up with customers to ensure their issues are resolved.
- Contribute to team efforts by accomplishing related tasks as needed.
- Stay updated on product knowledge and industry trends to provide informed assistance.

Job requirements:
- Proven experience in a customer service role, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.