Customer Service Officer Sea Freight

Our client is a leading supply chain company expanding rapidly in Malaysia.

Job responsibilities:
- Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
- Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
- Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
- Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
- Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
- Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.
- Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction.
- Stay updated on industry trends, regulations, and best practices related to sea freight and logistics.
- Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.

Job requirements:
- Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).
- Proven experience in customer service, preferably within the sea freight or logistics industry.
- Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.