Customer Service - Needs Matching Volunteer

TLDR

Be part of a unique team that not only ensures frontline workers' needs are met efficiently but also involves problem-solving and relationship-building with suppliers.

The Needs Matching Team is here to make sure our frontline workers have their needs met as quickly as possible. We are part customer service and part detective, with a major in problem solving!

You will be responsible for connecting every frontline worker who needs equipment, with the suppliers who have it. Specific responsibilities may include:

Validate & add suppliers and needs to the map
Connect suppliers and supplies to those raising needs
Foster and build relationships with suppliers and needs raisers
Update the list of preferred suppliers
Monitor our email service
Identify story worthy insight on suppliers and needs raisers

Results orientated & driven
Resilient & determined
Attention to detail
Comfortable communicating with need raisers and suppliers over phone and email

Frontline.Live has recently gained official charity status, and for now is entirely staffed by volunteers. This volunteer position is entirely mouldable to your own living and working situation, and we'd love to hear from you, and how this might work for you.