Your new role
We are looking for a Customer Service Manager to join our team in Avondale on a permanent, full-time basis. Reporting through to the Country Manager NZ, you will be responsible for ensuring we deliver world beating customer experience across every interaction.
In this role, you will lead and inspire a high-performing Customer Experience team, to beat, all customer service KPI’s ensuring we delight our customers, plumbers, and merchants every day. You’ll be a part of the NZ Leadership Team and play a key role in developing a National Customer Experience Strategy that aligns with the wider business strategy, supporting GWA’s vision of providing a market-leading service and a competitive advantage in the marketplace.
You’ll also provide clear vision and direction to the team, shifting the function towards more proactive, value-add activities such as outbound engagement, while keeping a strong focus on managing cost-to-serve and improving efficiency. This is a fantastic opportunity to make the role your own and drive genuine impact across both our customers and our business.
About you
You’ll bring at least 5 years’ experience in a similar leadership role, with a proven ability to drive team performance and deliver results. You’ll also have:
About us
At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What can you expect from us?
Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:
Ready to apply?
Great! Just click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.
At GWA Group our purpose is to make life better with superior solutions for water. How do we deliver upon this promise? With great people, working with great brands on a journey to make life better! So, who is GWA? We are a bathrooms and kitchens business with brands such as Caroma, Clark, Dorf and Methven. Just take a walk through your home and you will realise you encounter our amazing products every day! With our products, your bathroom can become a sanctuary. On display above is our Caroma Elvire collection which is carefully crafted to bring the experience of Australian nature into the home. This new collection reflects contemporary minimalism with a design that is both practical and stylish.The collection received a prestigious Good Design Award Gold Accolade in the Product Design Hardware and Building category in recognition for outstanding design and innovation. And if that’s not enough when you walk into the heart of your home, the kitchen, a Clark Evolution sink and Dorf Inca Sink Mixer show that you know how to style a kitchen! Your laundry is also a showcase of our Clark laundry tubs and outlets. So now that you know who we are, and you are excited about redesigning your bathroom and kitchen, let’s recap on our amazing lifestyle and consumer brands; Caroma, Clark, Dorf and Methven. But let’s get to some of the facts: We are Australian owned and are a member of the ASX 200 index. We employ over 700 people across Australia, New Zealand, UK and China, and we are on the journey of transforming our leading consumer and lifestyle brands. Sound like a business you want to be part of? Check us out on LinkedIn and join great people, working with great brands, all working together to make life better!
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Manager Q&A's
