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Ajaib

Customer Service - Learning & Development

Jakarta , Indonesia
full-time

AI overview

Lead the Customer Service Learning & Development team by optimizing training modules and knowledge management systems to enhance service quality.
  • Develop the CS Learning & Development Team
  • Ensure all source of knowledges are available with good quality
  • Optimize Knowledge Management System (KMS) to support great quality service
  • Ensure all Standard Operating Procedures (SOPs) are in place
  • Design, plan and monitor training module and activity to improve service quality
  • Cross funtional collaboration to ensure CS readiness related to new feature, product or services (Product Team, Ops, etc)
  • Monitor and evaluate the L&D team performance
  • Provide comprehensive reports to the Performance Management Manager with determined periods

Requirements

  • Minimum a Bachelor Degree from any majors
  • Strong understanding of end-to-end Learning & Development Framework
  • Experienced in investment, financial technology, and banking industry is a plus
  • Experienced in develop SOP, Training and  Knowledge Management System Optimization
  • Strong sense of quality and process improvement
  • Fluent in english both written and verbal (min. medium level)
  • Dynamic, agile and full-energy person, along with good can do attitude
  • Able to works with cross-functional collaboration
Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia’s 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia merely 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!The three principles or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

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