Customer Service Lead

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

Here, you’ll win with:

Support that keeps you well

• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement—for you and your dependents

Opportunities to grow

• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals

Time for what matters

• Paid vacation and holidays in your first year
• A culture that respects work-life balance

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Position Overview: Customer Service Lead

Wilsonart, in Minneapolis, currently has an opening for a Customer Service Lead. This role oversees specific office operation of the market center. Gives direction to all area personnel in the assigned department/location. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversees the operation of customer service and office functions
• Trains office and customer service team members
• Serves as a resource to others in the resolution of complex problems and issues
• Assigns and supervises employee assignments
• Maintains and processes all required documentation
• Assists the needs of the customers
• Performs other tasks as required

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of safety standards applicable to the work area and other pertinent rules/regulations governing work activities
• Knowledge of computers sufficient to utilize Microsoft Suite (spreadsheets, databases, etc.)
• Ability to communicate well in oral and written forms
• Ability to organize and prioritize activities
• Ability to supervise/lead people
• Ability to work independently and as a team member
• Ability to analyze problems and develop solutions

EDUCATION and/or EXPERIENCE

• Bachelor Degree Required or equivalent combination of education and experience; 1yr experience may substitute for 1yr of degree

EXPERIENCE

• 3+ years experience in the building materials industry or working and leading in a customer service environment.
• Experience leading projects or teams in a manufacturing environment is preferred.

PHYSICAL DEMANDS

• Located in a comfortable indoor area. Examples: executive, management and support positions