Customer Service Key Account Support (Freight Forwarder) 1-Year Contract

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. We're looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position of Customer Service Key Account Support (1-year Renewable Contract), please submit your application with the detailed resume in English by "Apply Now".   Job Descriptions

Co-ordinate with customers/carriers and related suppliersted departments for process and handle shipments as per sales/ customers instruction.

Promptly communicate, provide information clearly to customers without any late response.

Check quality and accuracy of work to meet company standards and objectives.

Follow up and handle shipments for smooth operation as per customers/sales and CPL overseas / agents’ instruction as fully comply with Standard Operating Procedures (SOP) to meet customers/agents’ requirements.

Take personal responsibility for daily solving problems and follow up on the requests and / or problems that key account customers experience.

Escalating point and being a single point of contact for the customer on operational performance in general (not transaction based > first level = Ops or Customer Service).

Scheduling and preparing regular business review meetings together with the account owner, developing Power Point presentations and leading the implementation of any required changes or improvements.

Qualifications

At least 3 years experiences in Logistics, Freight Forwarding or shipping 

Bachelor's Degree in Logistics & Freight Forwarding or related field

Strong Customer Service mind

Work under pressure

Sales-oriented with operational conscious

Self-confident with positive attitude

Strong Negotiation skills

Dynamic, structured, flexible and ambitious

Self-Motivating

Good in English language

Special Knowledge

Basic computer knowledge / skills in MS Office (Word, Excel, Power Point)

CargoWise1 know-how in related functions are advantage.