Customer Service for Property Management (US-Based, Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. We are currently seeking a Virtual Assistant for a Property Management Company. This position offers a unique opportunity to work remotely and collaborate with a team of professionals in the property management field.

As a Virtual Guest Relations for a Property Management Company, you will provide administrative support to our clients in the property management industry. Your main duties will include handling incoming and outgoing communications with tenants and contractors, managing properties through different application, coordinating maintenance requests, and assisting with various administrative tasks.

Responsibilities

• Act as virtual "front desk" for our Airbnb Properties
• Manage and respond to potential and existing tenants via text, emails, phone calls, and other forms of communication.
• Doing Quality Assurance and Optimization on our Airbnb listings
• Coordinate maintenance requests and communicate with tenants and contractors.
• Assist with preparing reports and presentations.
• Help with data entry, filing, and other general administrative tasks.

Requirements

• Previous experience in managing Airbnb listings is a must.
• Excellent written and verbal English, other language is a plus.
• Must have a service quality mindset, to help our tenants to have the best experience.
• Proficiency in Microsoft Office Suite and other relevant software applications
• Strong attention to detail and organizational skills
• Assertive, Friendly & Likeable
• Experience in the hospitality industry is a plus.
• Experience with fast-paced customer service (very preferably in an online setting e.g. phone, messaging, remote environment)
• Must be willing to work in shifts. Shift Schedule (PST): Sat, Sun, Mon - 4:00 AM – 12:30 PM PST and Tues, Wed - 8:00 PM – 4:00 AM PST

Benefits

• Competitive salary
• Work From Home
• Flexible Hours