Location: Caerphilly (CF83) - Office based role
Salary: £28,000–£32,000 DOE + Benefits
Hours: 7:30am–4:30pm (Mon–Thu), 7:30am–4:00pm (Fri)
Are you a confident communicator who thrives on solving problems and delivering exceptional service?
Do you enjoy working in a fast-paced environment where your attention to detail and proactive mindset make a real impact?
If this sounds like you, a respected manufacturer and distributor is looking for a Customer Service Executive to join their growing team. This newly created role supports a clear division between customer service and sales, helping the business scale while maintaining its high standards.
As Customer Service Executive, you’ll be a key part of the office team, ensuring customers receive timely, accurate, and friendly support.
This well-established business designs and supplies high-quality products to the window industry, with a reputation for reliability, innovation, and exceptional customer care.. They’re proud of their people-first approach and commitment to continuous improvement.
Requirements
You’re someone who:
Benefits
Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]
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Customer Service Q&A's