Principle Job Duties & Responsibilities
The incumbent will handle daily operations in providing the highest level of customer service and maintaining excellent customer relations through efficient and effective coordination of all operational and customer service department activities.
Coordinate closely with the Customer Service team, Operations Manager, and Operational and Sales teams to ensure the clients’ scope of work is carried out within the specified time frames.
Notify Operations/Customer Service Manager/Sales team of any client requests.
Interact with customers in a professional manner and ensure that information on shipment operational status is promptly relayed to the customers.
Attend to customer requests & queries and work closely with Manager and Operations and Sales teams to promptly investigate and resolve complaints/problems.
Maintain and ensure proper documentation for easy retrieval of information when required.
Ensure that all internal records for general forwarding jobs are accurately updated in a timely matter, and that job invoices are processed and dispatched on time.
Ensure Customer Service Standards Guide and Company Service Delivery procedures associated to customer services, operations and invoicing are always complied with.
Actively seek feedback from clients and promptly relay the same to Customer Service Manager and QA.
Correspond with agents & clients regarding operational requests / issues.
To perform other jobs as assigned by superior.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's