Customer Service Executive (Mandarin Speaking)

Job Overview

We are hiring Mandarin-speaking Customer Service Executives to support the project. This role involves handling inbound calls and customer emails for a telecommunications client.

👉 Mandarin speaking only is required (no reading or writing requirement).

Key Responsibilities

• Handle inbound customer calls and emails professionally
• Provide accurate information and resolve customer inquiries
• Escalate complex issues according to standard procedures
• Meet individual and team performance KPIs
• Maintain service quality and customer satisfaction standards

Working Arrangement

• Working Days: 5 days per week (rotational roster)
• Working Hours: 9.5 hours per shift (inclusive of 1.5-hour break)
• Operation Hours: 24/7 rotational shifts

Shift Examples:

• Morning: 7:00 AM – 4:30 PM
• Noon: 2:00 PM – 11:30 PM
• Night: 11:00 PM – 8:30 AM

Shifts are assigned based on operational needs and supervisor scheduling.

Training

• Duration: 4 weeks
• May be extended up to 6–8 weeks depending on project requirements

Joining Dates

• 11 February 2026
• 25 February 2026

Requirements

• Minimum 18 years old
• Education: High school / SPM or equivalent
• Fluent in spoken Mandarin
• Comfortable working rotational shifts (including night shifts)
• Basic computer skills
• Prior call center experience is an advantage but not mandatory