Customer Service Executive

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. 

Why Join Us 

At LUXASIA, we believe there is beauty within every talent – that is you.  

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling. 

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful? 

#LI-RD1

Position Purpose:    

To administer the order management process such as deployment of stocks through a stockholding analysis in the consignment doors, processing system documentation of needed marketing materials, processing of outright orders with serve and unserved reports, alignment of deliveries to sales and distribution, receive and deploy stocks based on JV’s allocation of orders and sale events required stocks, managing quarterly store pullout process and ad hoc stock store transfers.

Description of Duties:

·         Ensure that the order management process for each brand category was being followed.

·         Set-up a new process as needed for new incoming brands

·         Deploy stocks for each brand to consignment doors on a weekly basis based on the stockholding cap of each store.

·         Updating of the stockholding analysis on a monthly/quarterly basis

·         Ensures timely delivery of orders in complete and served in an accurate manner for both quantity and quality through proper coordination from sales to logistics (distribution).

·         In-charge in processing marketing request on time for their sales activities and ensure proper documentation. Provides a serve and unserved items to the requestor.

·         Process and coordinates the schedule of outright orders to warehouse based on PO cancellation.

·         Prepare a report of serve and unserved outright orders.

·         In-charge with other administrative task such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.

·         Triggers a quarterly pullout of non-moving stocks in the consignment doors by submitting an inventory to sales team.

·         Serves as an internal audit team for warehouse key processes.

May be assigned to do other duties and responsibilities beyond the job scope as needed.

Requirements

·         Experience in Customer Service  / or any related experience

·         Analytical and Keen to Details

·         System Analysis, Judgement and Decision Making

·         Service Oriented

·         Experience in SAP system

·         Advanced Encoding Skills and knowledge in MS Office

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?  

If so, you are the one we are looking for. JOIN US and let’s grow together. 

Championing Diversity, Equity and Inclusion 

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law. 

To explore other careers opportunities, visit our careers page . If you have a question for us, please drop us an email here.  

We regret to inform you that only shortlisted candidates will be contacted. Thank you.  

Recruitment Privacy Notice 

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.  

Note To Staffing Agencies 

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.