Customer Service Executive

Job description

Customer Service Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answer inquiries, resolve complaints, provide information, and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction. 

The candidate should possess good listening skills, and the ability to response quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. There are several primary responsibilities common to this occupation:

What you’ll need to bring to the party

• -        Excellent interpersonal skills, written and oral communication skills.
• -        Strong phone contact handling skills and active listening.
• -        Great attention to detail, good analytical and problem-solving skills.
• -        Ability to multi-task, prioritize and manage time effectively.
• -        Work independently and as part of a team.

What you’ll be doing

• -        Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
• -        Handle daily customers’ incoming and outgoing calls, emailing.
• -        Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• -        Follow up to ensure that appropriate actions were taken on customers’ request.
• -        Regular feedback to the management customer’s comments, feedbacks on our products and services.
• -        Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• -        Assist in new product testing, implementation and launches.
• -        Responsible for deploying and applying all company policies, procedures and standards.
• -        Perform and achieve the KPI as assigned.
• -        Contribute to team effort by accomplishing related results as needed

Qualifications

• - Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
• - Proficient in MS Office (Word, Excel & Outlook)
• - A minimum of 2 years working experience in the related field.
• - Resilient to thrive in a complex environment.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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