ABOUT YOUR ROLE:
You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction.
YOUR RESPONSIBILITIES WILL INCLUDE:
Responsible for order processing to ensure all purchase orders are being executed promptly and customer-required delivery date/times are being met at all times.
Actively promote and support customers to use MyAD Portal and EDI.
Bi-weekly indent summary update to customers.
Be able to provide product and quality information and excellent response to customers.
To ensure sample requests from customers are fulfilled.
Capture Voice of Customers (VOC) to the Sales Force system and work with the internal team to close the gaps.
Handle enquiries on compliance requests.
Coordinate clearing aging samples, slow-move inventory, and write-off requests.
Attend meetings for process improvements.
Other admin / non-direct sales tasks as required.
WHAT WE WILL BE LOOKING FOR IN YOU:
Diploma or Bachelor’s Degree in any related fields
2+ years experience in customer service.
Hands-on experience in order processing via systems.
Experience in attending to Customer’s query and requests via email and phone.
Detail-oriented with good communication and interpersonal skills to work with all levels.
Self-initiated and able to work effectively to meet the deadlines
Good team player and service-minded
AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.Avery Dennison is an equal opportunity employer
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