Customer Service Executive - AOG

About the role

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Promptly handle customer enquiries

• Ensure compliance with customers’ Standard Operating Procedures

• Liaise with overseas agents on the various requirements and rates

• Co-ordinate with import and export operations, to ensure accuracy in documentations and invoicing

• Liaise & co-ordinate with airlines / customers / suppliers, to ensure smooth delivery of shipments

• Troubleshoot shipment issues

• Execute airway bills

• Handle both air import and export

Requirements

The successful candidate

• Min. ITE with min. 2 years of experience in freight forwarding with airfreight

• Possess excellent interpersonal and technical skills
• Resourceful, result-oriented and able to work under pressure
• Willing to take on challenges
• Able to work night shift