Customer Service & Event Housing Coordinator

Event & Room Block Coordination

• Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events.
• Create, modify, and cancel room reservations accurately and efficiently.
• Maintain detailed inventory of room allocations, reservations, and hotel assignments.
• Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients.
• Review and interpret RFPs and contracted event agreements with hoteliers.

Customer Service & Client Support

• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Investigate and resolve reservation issues and housing-related concerns.
• Make outbound calls to attendees, hotel partners, venue staff, and event operators.
• Deliver timely, accurate, and professional responses across all communication channels.

Stakeholder & Partner Relations

• Build and maintain strong working relationships with hotel partners and vendors.
• Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings.
• Collaborate with venue staff and event owners to review housing performance, pickup trends, and address concerns.
• Provide on-site representation at select events, conferences, and sales meetings as required.

Reporting & Performance Tracking

• Track booking sales pace and compile pre- and post-event metrics.
• Collect and analyze performance indicators to provide actionable insights.
• Work closely with internal teams to ensure KPIs are met and continuously improved.

Marketing & Cross-Functional Collaboration

• Coordinate with the Marketing Department to support promotional strategies for event housing.
• Support outreach initiatives to drive room block engagement and bookings.

• Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration, or a related field preferred.
• Experience in customer service, sales operations, or the hotel/travel industry.
• Strong interpersonal and problem-solving skills.
• Excellent verbal, written, and presentation skills.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Demonstrated ability to learn and navigate multiple software platforms quickly.
• Strong documentation and communication skills across all organizational levels.
• Ability to manage multiple systems simultaneously while maintaining accuracy.
• Strong attention to detail and ability to work effectively under deadlines.
• Proven ability to build lasting professional relationships.
• Marketing or promotional experience is an added advantage.

SALIX DATA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

To join us on this incredible journey, kindly submit your resume and cover letter highlighting your interest in the position and showcasing your relevant qualifications. 

Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted. 

We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful.