Inbound, Customer Service (Customer Experience-Tier 1)

Job Descriptions:

Managing incoming calls and emails from clients.
Reach out to existing customers to provide updates, address concerns, and ensure customer satisfaction.
Identifying and assessing clients need to ensure service excellence
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Handling day-to-day administrative task
Responsible for compiling and generating reports as they relate to customer service surveys.
Develop the strategy the team will use reach its goal
Create reports to update the company on the team’s progress

Requirements:

Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduates are welcome to apply.
Applicants should be a Malaysian Citizen
Excellent English communication skills
Able to speak MANDARIN will be added advantage
Confident with corresponding clients over the phone
Good working knowledge of Microsoft office applications
Strong thirst for knowledge and ability to learn fast
Preferably candidates with experience in Customer Service
Applicants must be willing to work on Shift Rotation Basis

Outbound, Customer Service (Customer Experience)

Job Descriptions:

Handle all outbound tasks via phone with the utmost professionalism and ensure high-quality customer service is provided at all times.
Perform outbound calls to customers and/or shippers to clarify information, research issue, inquiries related to Ninjavan products, and services
Conduct surveys to gather feedback and opinions from customers.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Educate customers about products or services, explain features and benefits, and provide guidance on product usage.
Make proactive outbound calls to customers or potential customers using provided contact lists or databases.
Engage in professional and friendly conversations to introduce products, offer assistance, gather feedback, or conduct follow-ups.
Document customer interactions, feedback, and any relevant information in the company's CRM or database.
Create reports to update the company on the team’s progress

Requirements: