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Ajaib

Customer Service - CRM Specialist

Jakarta , Indonesia
full-time

AI overview

Optimize and maintain the CRM system to enhance agent performance, while liaising with product and engineering teams to ensure efficient ticket management and system automation.
  • Optimize and mantain our CRM system to improve agents performance and efficiency
  • Execute any development and configuration on our CRM system
  • Liase with the product or engineering team related to system opetimization
  • Ensure seamless ticketing management system to support quality customer handling
  • Come up with any automation proposal
  • Evaluate, update and mantain the taxonomy on the CRM system
  • Supporting the CS Ops needs related to the CRM system
  • Create performance and monitoring dashboard on the CRM, and liase with the data team
  • Responsible for any tooling handling in the CS Department

Requirements

  • Minimum a Bachelor Degree from any majors
  • Having min 3 years experience with Zendesk is a must
  • Experienced in develop, configure and optimize Zendesk to improve CS agent productivity and quality
  • Experienced in investment, financial technology, and banking industry is a plus
  • Strong sense of system and process improvement
  • Fluent in english both written and verbal (min. medium level)
  • Dynamic, agile and full-energy person, along with good can do attitude (edited) 
 Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia’s 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia merely 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!The three principles or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

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