Customer Service Coordinator

VirtueStaff is seeking a proactive and highly organized professional to provide critical administrative and customer support within the Home Services & Trades industry for our client. In this role, you will be the primary point of contact for clients, managing the full communication lifecycle from answering initial phone inquiries to setting appointments and following up via email. You will also play a key role in operational efficiency by managing CRM data, ordering job materials, and documenting Standard Operating Procedures (SOPs) to streamline our internal workflows.

Responsibilities

• Handle high-volume phone calls and manage all professional email correspondence with clients and vendors
• Efficiently set and manage appointments to ensure a smooth service schedule
• Maintain and update client information and project status within the CRM system
• Responsible for the procurement and ordering of necessary job materials to ensure field teams are prepared
• Create and refine Standard Operating Procedures (SOPs) to ensure consistent service delivery

Requirements

• Previous experience working within the Home Services & Trades industry (e.g., HVAC, plumbing, construction)
• Demonstrated excellence in customer service and phone etiquette
• Proven ability to create SOPs and improve administrative processes
• Strong organizational skills for managing material orders and complex schedules
• Experience working with Microsoft Teams for internal collaboration
• Ability to navigate and use Google Maps for scheduling and routing purposes
• Familiarity with CRM platforms and general email management tools
• Must be fully Spanish bilingual and possess excellent communicative English skills (written and verbal)

Benefits

• Work From Home
• Performance Bonus