Customer Service Coordinator

Customer Service Coordinator

Salary: £25,461.60 p/a dependent on experience

Plus access to annual bonus

Hours: Tuesday to Saturday, 8.30am to 5.00pm

Job role:
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Customer Service Team due to organic growth.

In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance, as well as proactively monitoring service delivery to ensure key metrics are consistently achieved.

You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team.

Who we are:

Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.

We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.

Requirements

Requirements:

• High emotional intelligence.

• Effective interpersonal communication and motivation skills.

• Good organisational and timekeeping skills.

• Strong problem-solving skills.

• High level of accuracy with data entry and administration

Core benefits for you:

• 🕘 Flexible and hybrid working

• ⚖️ A company culture that promotes work life balance

• 🌱 Commitment from employers to continued learning and development

• 🧠 Access to Employee Assistance Programme

• 💸 Annual bonus

• 🌍 Enhanced holiday allowance + bank holidays

• 🕊️ Group life assurance

• 👵 Pension

• 🎉 Social events

• 🤒 Sick pay

• 🚲 Cycle to work scheme

• 🌳 Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.