Customer Service Complaint Management

TLDR

Manage customer complaints by documenting, prioritizing, and addressing issues while providing updates to customers throughout the resolution process.

Responsibilities:

Receiving complaints from all channels available in Tunaiku

Conveying complaints to the relevant department and setting priority levels

Contacting customers or complainants to provide information about the process and results of resolving customer complaints

Complaint Management & Escalation officers must verify to ensure the accuracy of customer information

Documenting the documents submitted by customers as complaints

Requirements:

Candidates must possess at least Bachelor's Degree in any major.

Experience a minimum 1 year in a call center banking, prefer having an experience handling digital banking customers.

Willing to work in shifting schedule including weekends and public holidays.

Able to perform the job as a customer service effectively.

Possess a customer-oriented service mindset.

Have good communication skills.

Able to adapt in dynamic company culture and fast-paced environment.

Able to bring a positive attitude within colleagues and towards customers.