Customer Service - Billing Specialist

Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels – UCaaS and SaaS.

We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Guadalajara. 

Currently, we are hiring Customer Care Billing Specialist, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes. 

• Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
• This person will be an employee of Nextiva, supporting Nextiva customers 
• This position will be 100% on-site at our Nextiva Guadalajara office.  Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico 
• Be sure to check out our rewards & benefits listed below 

Main Responsibilities:

• Review invoices and create credit memos to customer accounts
• Assist customers with billing questions and resolve billing issues
• Issue credits for service/product removals and cancellation
• Research and respond to customer credit card disputes
• Maintain detailed logs of customer interactions
• Answer inbound phone calls and instant messages
• Support Nextiva’s ticketing system
• Provide back-up customer support for other positions as needed
• Create, review and apply incoming payments
• Process credit applications and set customers up on invoicing
• Work with internal customers in other departments as needed
• Research discrepancies and help to settle disputes
• Order service disconnection (disable) of accounts as necessary
• Update customer account information to include change of address, payment information or contact information
• Send customer copies of invoices upon request
• Participate in Billing System configuration as needed
• Perform other billing tasks as assigned

Position Requirements:

• Experience in customer service roles and call center environment
• Advanced English (both written and oral)
• Exceptional Excel Skills and general computer literacy
• Basic accounting and bookkeeping background
• Excellent multi-tasking and communication skills
• Bachelor's degree
• Ability to work both independently and in a team setting with minimal supervision
• Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed

Will be a great plus:

• Prior experience in Billing or in a customer-facing role

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

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