Customer Service Associate (TW Counie CS)

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(Please remove the guide section when posting the job)  

• [MUST refer to the latest Job Post Template] [TW] Standard Job Post Template     

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Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

(Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides)  

What You Will Do 

• (Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides) 

Basic Qualifications  

• (Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides) 

Preferred Qualifications 

• (Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides) 

Remuneration (Drafter: This MUST be included in the job posting based on TW law if the monthly salary is below NT$40,000. The monthly salary includes basic salary and monthly payment, such as meal allowances, attendance bonuses and performance bonus, etc., but excluding overtime pay, year-end bonus, travel expense, etc.)  

• Monthly salary of more than NT$ XXX (fixed or variable salary varies depending on personal qualifications or performance) 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​