Customer Service Associate {Part Time}

TLDR

Analyze receipt submissions by validating data and identifying fraud, contributing to a platform that supports independent grocers in a digital-first world.

Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners. With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success. Our mission: Enable brick-and-mortar retailers to thrive in a digital world. Position Summary:  We are seeking a team member to join our approval team. In this role, you will be responsible for analyzing receipt submissions to our platform. Receipt review includes identifying fraud, data validation, and processing transactions. This is a part time contract role. Availability of 20 hours per week is required. We use Deel as the contract of record.  Responsibilities Include:
  • Schedule and communicate available days of work
  • Communicate activity with the team
  • Support the product team by sharing product feedback
  • Manage workload efficiently and meet daily/weekly review targets
  • Other related duties as assigned
  • Required Qualifications:
  • Excellent attention to detail  
  • Reliability 
  • Strong time management and ability to meet deadlines independently
  • Availability of 20 hours per week is required
  • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship 
  • #LI-Remote

    Working For Swiftly
    We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment. 

    Every Swiftly employee: 
    -Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment 
    -Takes ownership of their domain from the ground up, from inception through deployment to customers 
    -Leaves their ego at the door and ensures the best idea leaves the room 
    -Is always experimenting with new technologies and learning new skillsets 

    If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you. 

    Equal Opportunity Employer 
    Swiftly is an Equal Employment Opportunity and Affirmative Action Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  
    Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process. 

    The operating system for grocery stores, our retail media network is simply powerful. Swiftly offers the complete retail marketing platform. Check it out now.

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    Salary
    $10 – $15 per hour
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