Customer Service Associate

Customer Service Associate

🌏 Manchester – City Tower  

💷 Discretionary Company Bonus Scheme  

 📅Start Date 13th April 2026

⏰ Monday – Friday (37.5 hours per week - hybrid)  

💖 Our perks  

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.  
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family.
• 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle 
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit. 
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• 👌1 day volunteer day per year – an opportunity to give back to the community each year. 
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
• 🤧Paid sick leave – enhanced company sick pay.   
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we? 🚗

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

🙌 The Role  

Customer Service Associate at Oodle Car Finance.  

You will be part of a lively and engaging team of customer service associates really do put the customer at the heart of everything they do. You are in most cases the first point of contact for our customers for a variety of reasons.  We are striving for first call resolution and in doing this we are a multichannel fast paced environment who provide a positive and friendly service to our customers. We take pride in our attention to detail and treat our customers respectfully – it’s all about finding the right outcome for our customer’s needs. 

The Role

Our customers contact us for a variety of reason, some of which are:

• Change personal or vehicle details. Updating customer records.
• Answering general customer queries and providing account updates.
• Dealing with Insurance companies either by phone or written correspondence, updating ongoing insurance claims, issues, and responses.
• Speaking with customers who at risk of falling into arrears or who are at early-stage arrears and finding suitable and affordable solutions
• Offering customers updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
• Dealing with customers and their insurance claim progress
• From time to time you may be asked to provide additional support across the rest of the Customer management side of Oodle, where reasonable and as required by your management team
• Liaise with stakeholders across the business within the arrears, complaints, customer support, financial crime, compliance and customer support departments.
• Flag / Escalate key risks and or compliance issues should they occur

 Must haves for the role;

• Supportive and friendly customer centric attitude; dedicated to the best customer outcome
• Great verbal and written communication skills.
• Prior telephone-based customer service experience.
• Experience of using Microsoft; Teams, Word and Excel predominantly
• Demonstrable literacy and numerical skills, plus adequate typing speed.
• Ability to multitask; you’ll be talking to our customers while using our CRM.
• Outstanding attention to detail and excellent organisational skills
• A great team player with a positive attitude
• Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm
• Someone who thinks outside the box and is excited to share their great new ideas
• A multitasker who can effectively communicate with our customers whilst navigating a CRM system 

Nice to have;

• Experience of dealing with customers falling into or in early-stage arrears is advantageous but not essential.
• Experience of dealing with multi-channel communications such as web, 2 ways SMS, live chat
• Car Finance knowledge is highly desirable, but we will provide dedicated and industry specific training.
• Experience in dealing with Vulnerable Customers

👩‍💻 Hiring Process 

• ☎️ Initial screening (15 mins) 
• 🔦 Capability and values interview (45 mins)  

💚 Our Values   

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.   

• Embrace being human – empathy and diversity make us stronger.   
• Strive for awesome – it’s awesome when we do better every day.   
• Everyone’s a builder – we’re in this together and we win as a team.   
• Bravely honest – we’re honest with ourselves and everyone else.   
• Think customer – they’re at the heart of everything we do.  

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.  

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. 

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email [email protected].

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