📍 Remote – Open to candidates in the Philippines
⏱️ Part Time | Permanent Contract
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
✨ Join Our Talent Pool – Customer Service Associates
We’re looking for someone who is customer-driven and passionate to be part of a team who wants to make a difference by creating value for our customers and making our service outstanding. The role will report directly to the Team Leader of Customer Support.
💬 What You’ll Do
- Deliver excellent customer service and act as an ambassador for the campaign, by ensuring a supportive customer experience reflective of the campaign’s brand and vision
- Respond to customer enquiries promptly and effectively to enhance the customer service experience
- Communicate with customers through various channels – emails, phone, social media, live chat
- Support the customers’ ordering and delivery process
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Resolve product or service problems by clarifying the customer’s question, determining the cause of the problem, and selecting the best solution to solve the problem
- Build sustainable relationships and trust with customers through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction
- Go the extra mile to engage customers
- Accurately record feedback and customer insights to help improve customer service and the product range
- Follow communication procedures, guidelines, and policies
🎯 What You Bring
- Must have proven email support experience, handling client or customer concerns through written communication
- Must have hands-on experience using Freshdesk or Zendesk as primary support tools
- Strong communication skills and be able to convey information clearly and professionally
- Demonstrate solid organisational skills to manage tasks and workflows effectively
- Collaborative team player who contributes positively to the group
- Have high attention to detail to ensure accuracy and quality of work
- Maintain a positive, ‘can do’ attitude when handling tasks or challenges
- Genuine passion for helping people and delivering excellent service
- Be able to work well under pressure while staying calm and efficient
- Capable of multi-tasking, prioritising, and managing time efficiently
- Knowledge of Slack is considered a plus
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.
