Customer Service Associate

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there! We are seeking an Associate, Driver Operations who will not back down in the face of challenge, who is ready to try new things and is ready to make history together with the rest of the team at Lalamove.  Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before. We are looking for high energy, quick thinking individuals who can understand driver beliefs and requirements to create long-lasting partnerships with our fleet and succeed in being the market-leader in last-mile, on demand deliveries. What you’ll do:

Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel                               

Handle, investigate customer concerns and provide solutions                                       

Attend to enquiries, educate the customer and ensure first contact resolution                                        

Interact with our Driver Operations & Finance team on a regular basis                                         

Record details of enquiries, comments or complaints

Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools

What you’ll need:

Bachelor's degree or college experience preferred

Minimum 1 year experience in customer service/contact center/BPO is preferred                    

Proficient and confident when using English in communication (both written and verbal)                        

Positive, customer-oriented individual with strong communication skills

Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively

Willingness to work flexible shift schedules, including early mornings and public holidays

Computer literacy; familiar with Google, spreadsheets, instant messaging