Customer Service Associate (Full Time - Permanent)

📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time | Permanent
💼 Opportunities vary depending on client needs
💻 Use Your Own Device

✨ Join Our Talent Pool – Customer Service Associates
We are continuously building a pool of talented Customer Service Associates who are open to permanent and full-time opportunities. As part of this pool, you’ll play a key role in assisting customers through different communication channels, ensuring each interaction is handled with care and professionalism.

📅 About the Role
Provide assistance to one of our client accounts by handling tasks such as phone support, troubleshooting, and order processing.

💬 What You’ll Do

• Provide excellent customer service through the phone.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

🎯 What You Bring

• Strong customer service mindset with empathy and active listening skills.
• At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
• Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
• Proficiency in computer navigation and system tools.
• Good English communication skills (verbal and written).
• Ability to handle diverse customer situations and resolve concerns effectively.

🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.