Customer Service Associate

About Us:

Eriez is a global leader in separation technologies, established in 1942. Our innovative solutions have positioned us at the forefront of several critical areas, including magnetic separation, flotation, metal detection, and material handling equipment. With over 900 employees, we provide trusted technical support to a variety of industries, including mining, food, recycling, packaging, and more. Headquartered in Erie, Pennsylvania, we have a presence on six continents through our 13 international subsidiaries and an extensive sales representative network.

About the Role:
As a Customer Service Associate at Eriez, you will play a pivotal role in processing customer orders and ensuring outstanding service while supporting our entire order administration process. In this fast-paced environment, you will manage multiple tasks effectively while providing exceptional customer support.

Key Responsibilities:

Order Administration –

• Print orders and attachments from the Orange Room, review faxed orders and assign customer account numbers, as well as market codes to the orders; distribute as required.
• Import orders from the Orange Room to E1 and process approximately 50 orders/per day on average.
• Check confirming orders against order entries.
• Review orders for completeness and make order changes in computer as required.
• Cover all phones in the Order Department and at the switchboard (as needed).
• Email drawings to customers and reps.
• Perform other related duties as assigned by the Manager - Order Administration.

Receptionist duties as needed-

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct incoming calls, taking messages when necessary.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain a tidy and welcoming reception area.
• Support administrative tasks such as scheduling meetings and handling correspondence.

Requirements

• High School Diploma or equivalent; an Associate's Degree is preferred.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP software is a plus.
• Strong communication skills, both written and verbal.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Customer service-focused with problem-solving capabilities.
• Strong organizational skills and the ability to work independently.
• Experience in a customer service or administrative support role is advantageous.
• Able to work without direct supervision.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Hourly Pay Range: $19.00/hr. to $21.00/hr.

Eriez is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race/ethnicity, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.