Customer Service Assistant (Inbound Calls)

Our client is a trusted Australian business services provider known for delivering reliable, professional, and process-driven customer experiences.

With a growing team and strong internal culture, they are now looking for a Customer Service Assistant to support inbound phone enquiries and deliver top-notch service from the first point of contact.

Job Responsibilities:

Call Handling & Support

• Answer incoming customer calls in a professional and friendly tone
• Accurately log call details and customer issues in the Jim2 system
• Direct messages or unresolved issues to the appropriate internal team member

Customer Care & Administration

• Resolve basic queries using defined processes and support resources
• Follow internal call-handling procedures and document actions accurately
• Support general admin tasks and maintain clear communication with the team
• Deliver a consistent, high-quality customer experience in line with company values

Requirements

• Excellent spoken and written English (neutral or minimal accent preferred)
• Confident, calm, and helpful phone manner
• Strong attention to detail, especially when logging information
• Experience in customer service, reception, or call centre roles
• Familiarity with CRMs or helpdesk systems (Jim2 experience a plus but not required)
• Reliable, organised, and responsive to tasks and follow-ups
• Able to work independently in a remote setup while staying connected with the team
• Comfortable working with Australian callers and time zones

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full Time
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)