Customer Service and Triaging Agent

Benefits!

• Hybrid opportunity in Parramatta starting Mid Feb 2026
• Competitive hourly rate of $35.68 per hour + super
• Great career move for experienced call centre specialists with customer service experience
• Opportunity to gain a permanent role based on performance!

Our Client:

Are you passionate about making a real difference in people's lives? Do you want to be part of a dynamic, community-focused organisation that's leading the way in healthcare and support services?

The client has earned a strong reputation as a not-for-profit organisation that puts people first. They stay true to their community values, ensuring members receive tailored support and exceptional service. Innovation, care, and integrity are more than words – they're the foundation of everything they do.

Your Next Role:

• 4.5 month temp contract with potential for extension or permanency
• Mon-Fri 9am-5pm hybrid in Parramatta (2 days in office, consistent full time hours each week)
• Inbound/outbound contact centre role supporting existing members with basic enquiries
• Handling basic membership enquiries and responding to return calls 
• Responding to basic emails and admin work/membership updates
• Answering and triaging calls from providers
• Flexibility to work across different tasks depending on business needs
• Minimal leave availability ideally through the contract (a day here or there is fine)

Training Programme:

• Fully onsite training for 2 weeks in Parramatta
• Practical, hands-on approach to learning
• Training days cannot be missed
• Join a supportive team environment

What You Need:

• Ideally Private Health Insurance (PHI) experience OR call centre/customer service experience
• Willingness to take on different tasks depending on business requirements (non-negotiable)
• Full-time availability across Mon-Fri
• Resilient to change – systems are currently evolving as business needs change
• Flexibility and adaptability are essential
• Confidence to use escalation pathways as required (escalate if a call/task is something you haven't been trained in)
• Exceptional communication skills both verbally and written
• Valid Police Check required

What is Weploy?

Weploy is an award-winning, tech-powered, customer service-focused staffing solution that connects top-tier talent with dynamic opportunities. Our community of "Weployees" is vetted, experienced, and always ready to support our clients. We're more than just a staffing solution; we're transforming the customer service industry with an innovative and seamless approach, all driven by our in-house technology.

We're looking for motivated, enthusiastic, customer-focused individuals with call centre or customer service experience to join this amazing team based in Parramatta.

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members!