📍 Pereira, Onsite.
About the role. As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:
- Provide effortless customer experiences regardless of the chosen modality.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- From a single interface handle all interactions from multiple channels.
- Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
- Ensure customer satisfaction and maintain professional customer support.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Report all customer complaints for follow-up by appropriate department/personnel.
- Follow communication procedures, guidelines and policies.
- Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.
Candidate requirements:
- Proven call center or customer service experience preferred.
- Advanced English (B2 level or above).
- Strong soft skills and communication skills.
- Basic understanding of office and computer systems/software.
- Must have excellent organizational and multitasking skills.
Benefits:
- Competitive base salary with performance-based incentives.
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Opportunities for career advancement within the organization.
