Opening available for Barranquilla
We are looking customer-oriented care representative. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The customer service agent is responsible for handling customer voice and email interactions.
Responsibilities:
- Provide effortless customer experiences regardless of the chosen modality.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- From a single interface handle all interactions from multiple channels.
- Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
- Ensure customer satisfaction and maintain professional customer support.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Report all customer complaints for follow-up by appropriate department/personnel.
- Follow communication procedures, guidelines and policies.
- Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.
Requirements:
- Proven call center or customer service experience preferred.
- Advanced English (B2 level or above).
- Full time availability to work On-site.
- Strong soft skills and communication skills.
- Basic understanding of office and computer systems/software.
- Must have excellent organizational and multitasking skills.
