Customer Service Advisor

Benefits!

• Onsite opportunity in Geelong starting 10th March 2026
• Above award hourly rate of $44.43 + Super 
• Get your foot in the door with one of Australia's leading Health Insurance Brands!
   

Your Next Role:

Passionate about delivering exceptional customer experiences? Love supporting customers through the good and bad? We've got you covered. 

• 3 month temp contract working on the Rate Review team (may be potential to extend or go perm thereafter dependant on business needs and performance)

• Mon-Fri 8.30-5pm onsite in a modern and bright office (consistent full time hours each week)

• Inbound contact centre role assisting existing member inquiries regarding rate changes on their Health Insurance policy

• Multi-channel customer service across phone, email and live-chat

• Problem solving both straightforward and complex customer queries often in vulnerable situations

• Applying empathy and active listening in order to provide an exceptional member experience

Training Programme:

• 4-6 week training programme to get you set up in the role
• Starting off in classroom based training, then eased into phone calls with team leader support. Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the role
• Supportive and bubbly team environment
   

What You Need: 

• AU or NZ Citizenship or Permanent Residency 
• Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)
• Confidence in working with numbers and maths
• Full-time availability across Mon- Fri 
• Happy to work onsite in the Geelong office 
• Can do attitude and resilience
• Exceptional communication skills both verbally and written
• Double Vaccination is requirement of this employer 

What is Weploy?

Weploy is an award-winning innovator in placing talented individuals into Customer Service roles. 

We have placed people in some of the biggest and fastest-growing businesses across Australia. 

We match top-quality, ready-to-work candidates with major clients across tech, insurance, retail, and many more industries!

We’re looking for motivated, enthusiastic, customer-focused individuals with at least 1 year of contact centre experience from the last two years to join the amazing team at GMBHA Insurance based in Geelong. 

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members!