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Teleperformance Spain

Customer Service Advisor - Polish Market

Madrid , Spain
contractor

AI overview

Provide exceptional customer service by handling inquiries and issues, working in a dynamic international environment with opportunities for individual career growth.

At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Responsibilities

  • Handle incoming calls and provide excellent customer service
  • Assist customers with inquiries, issues, and complaints
  • Provide accurate and timely information
  • Follow company guidelines and procedures
  • Work effectively as part of a team

Requirements

  • Polish: C2 level
  • Good fluency in English
  • Previous customer service experience preferred
  • Excellent communication skills
  • Ability to work night shift hours
  • Strong problem-solving skills
  • Ability to work effectively in a team environment

Desirable Skills

  • Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
  • Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
  • Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
  • Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
  • Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
  • Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
  • Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
  • Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

What we offer

  • 38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to Sunday
  • Salary: €18.756 gross/year - Temporary contract
  • Individual career paths to grow within the project
  • We are one of the world's largest provider of contact center services
  • Engage in an excellent work environment and team building activities.
  • Dynamic and international environment
Teleperformance Spain

Be inspired to be the best with our valuesA diverse and inclusive culture built on human values. We deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.Be part of something bigger than just a jobWe attract and retain the best people in the industry because we believe in providing an inclusive, supportive, and inspiring work environment for our teams around the world.Become part of a world-class teamAt Teleperformance, we believe that good is never good enough. That’s why we’re so committed to building the best teams and helping each employee achieve their full potential. Like these athletic champions, we are inspired to be the very best.We value employee well-beingWe know that happier, more satisfied employees perform better. We welcome and accept. Come as you are because we believe in you. There is beauty and strength in our diversity. We believe in the powe of people. Our people fuel innovation and bring human empathy and understanding to all that we do. We inspire and motivate. We inspire and motivate people to achieve more and make their mark on our business. Ready to join the team?

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Salary
€18.756 per year
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