Customer Service Administrator

Customer Service & Admin All-Rounder
Location: Portugal Road, Woking, GU21 5JE
Salary: £26,000 – £28,000 (plus potential bonus after probation)
Hours: Monday – Friday, 8:30am – 4:30pm

Are you a proactive, friendly, and organised individual looking for a varied role where no two days are the same? We’re working with a small, family-run business in Woking that’s on the lookout for a reliable and personable all-rounder to join their close-knit team.

This is a fantastic opportunity for someone who enjoys being at the heart of a business, acting as the first point of contact for customers, and isn’t afraid to roll up their sleeves and get involved across multiple areas.

What you’ll be doing:

  • Acting as the main point of contact for incoming enquiries – phone and email
  • Delivering outstanding customer service with a warm and professional manner
  • Processing customer orders efficiently and accurately
  • Handling general admin duties and supporting the wider team as needed
  • Managing and updating the CRM system and customer records
  • Creating quotes and following up on outstanding quotations
  • Supporting the sales admin function – helping the team stay organised and on top of things
  • Getting stuck in wherever needed – it’s all part of the team spirit!

Requirements

  • Excellent telephone manner and communication skills
  • Confident, friendly, and approachable personality
  • Strong attention to detail and ability to stay organised
  • Proficiency with general admin tasks and CRM systems (or quick to learn)
  • A team player who’s happy to help wherever needed
  • Previous experience in a similar customer service/admin role is a big plus

Why you'll love it here:

  • A supportive, down-to-earth team where everyone chips in
  • Plenty of variety in your day-to-day work
  • Opportunity to grow with the business and take on more responsibility over time
  • Bonus scheme available after probation
  • Real job satisfaction knowing you're making a difference to customers and your team

Please ensure you are able to reliably commute to the office at Woking, GU21 5JE before applying.

If you’re looking for a role where you can make a genuine impact, bring your whole self to work, and be part of a friendly and passionate team – we’d love to hear from you.

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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Salary
£26,000 – £28,000 per year
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