Customer Service Administrator

Location: Lisburn

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About the Role
In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

  • Managing customer enquiries and providing outstanding service.
  • Processing orders accurately and ensuring timely delivery.
  • Building strong customer relationships to drive satisfaction and retention.
  • Identifying opportunities for upselling and cross-selling.
  • Supporting sales teams to achieve and exceed account targets.
  • Collaborating with internal teams to streamline processes and improve workflows.
  • Maintaining accurate records using CRM and sales software such as Sage.

Requirements

What We’re Looking For
The successful candidate will demonstrate:

  • Proven experience in customer service, account management, or sales support.
  • Strong proficiency with CRM systems and tools like Sage or Salesforce.
  • Excellent verbal and written communication skills.
  • A hands-on approach, with the ability to problem-solve and think proactively.
  • Ability to adapt to new technologies and contribute to process improvement.
  • A team-player mentality with the confidence to work independently.

Desirable:

  • Experience in distribution, logistics, or manufacturing industries.
  • Customer service or sales-related qualifications.
  • Familiarity with process automation tools.

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Benefits

Salary: £25,500 - £32,500 per annum
Company wide Bonus
Hours: Full-time, 8am- 4.30pm Monday- Friday

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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Salary
£25,500 – £32,500 per year
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