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Think Academy US

Customer Service & Administrative Assistant

San Jose , United States

TLDR

Support customer inquiries and administrative operations in a fast-paced educational environment while being part of a mission-driven team.

Job Title: Customer Service & Administrative Assistant  ( 

Location: San Jose ( onsite )

Job Type: Full-Time ( 40 hours per week ) 

Pay Range: $20-25 / hour

Start Date : asap

About Think Academy:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide PreK-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

About This Role:

This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business.

Customer Service

  • Greet students and parents and provide a welcoming front desk experience

  • Respond to parent inquiries via phone, email, and in person

  • Provide information about courses, schedules, and enrollment

  • Assist with resolving basic customer service issues

Administrative Support

  • Manage scheduling and class coordination

  • Maintain student records and administrative documents

  • Support attendance tracking and operational reports

  • Assist with preparing materials for classes and events

Business Operations Support

  • Support enrollment and registration processes

  • Assist with payment tracking and administrative follow-ups

  • Help coordinate marketing events and educational activities

  • Provide general operational support to ensure smooth center operations

Job Qualifications:

  • Bachelor's degree or above, has a strong interest in Education-related fields.
  • Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
  • Strong sense of responsibility and  problem-solving skills.
  • 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.
  • Bilingual proficiency in both English and Mandarin is required. 

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. 

 

 Think Academy US

Think Academy US is an Ed-Tech company dedicated to providing K-12 extra-curricular learning services with a focus on science and technology. Our innovative teaching techniques are designed to enhance critical thinking and logic skills among children, helping them achieve their academic goals. By blending love for education with advanced technology, we create a unique learning experience that supports students' diverse needs.

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Salary
$20 – $25 per hour
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