Customer Service Admin

Londonderry , United Kingdom

AI overview

Support sales growth and day-to-day operations while providing outstanding customer service and administrative support in a collaborative team environment.

Are you passionate about delivering outstanding customer service and looking to join a supportive, family-run business with a reputation for excellence? We’re seeking a Customer Service Admin to become an integral part of our client’s growing team in Londonderry. This is an exciting opportunity to combine your skills in administration, customer care, and order management in a role where your contribution will truly make a difference

As a Customer Service Admin, you’ll be at the heart of the business, ensuring customers receive the very best service while supporting sales growth and day-to-day operations. Your key responsibilities will include:

Customer Service & Communication

  • Answer incoming calls and respond to enquiries with professionalism and care.
  • Keep customers informed about order status, delivery updates, and any potential delays.
  • Resolve issues and complaints promptly, ensuring positive outcomes.
  • Provide expert product advice and support materials when needed.

Sales & Growth Support

  • Process customer orders accurately and efficiently.
  • Deliver quotations and pricing to customers.
  • Spot opportunities for upselling and cross-selling to increase value.
  • Identify and research new leads for potential opportunities.

Administration & Team Support

  • Manage customer returns, demos, special orders, and service requests.
  • Maintain detailed records of customer interactions and follow-ups.
  • Provide vital administrative support to the team of 7 Business Development Managers

Requirements

We’d love to hear from you if you are:

  • Customer-focused, with a genuine passion for creating great experiences.
  • Organised, proactive, and able to thrive in a fast-paced environment.
  • A confident communicator with strong problem-solving skills.
  • Experienced in customer service, administration, or sales support (desirable).
  • Comfortable using ERP systems (training can be provided).
  • Reliable, honest, and a true team player with great attention to detail

Benefits

  • Salary- £28,000- £32.000 basic plus bonus
  • Monday- Thursday 8am-4.30pm - Friday 8.00am- 3.30pm
  • Opportunity for you to earn excellent bonus
  • Join a well-established, family-run business with a friendly, supportive team.
  • Opportunity to make a real impact in a varied and rewarding role.
  • Training and support to help you succeed and grow.

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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Salary
£28,000 – £32,000 per year
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