Customer Sales & Support Coordinator

​​Looking for Filipino (Philippines-based) candidates

Job Role: Customer Sales & Support Coordinator

Compensation range: $1,550 - $1,850 AUD/month

Engagement Type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who the Client Is: The company aims to provide customers with high-quality furniture at a reasonable price. All of the products are technically designed with practicality in mind and crafted using high-quality furnishings.

Role Overview: We are looking for a highly organised and customer-focused individual to join our team as a Customer Sales & Support Coordinator. This role combines basic sales responsibilities with logistics and administrative coordination to support a seamless end-to-end customer experience.

You will be the first point of contact for inbound inquiries, assisting customers with product selection, quotes, order processing, and guiding them toward confident purchasing decisions. You’ll also manage backend tasks, including freight bookings, supplier and courier coordination, ETA tracking, and warranty support.

Key Responsibilities:

• Order Processing: Place and manage purchase orders with suppliers; ensure accuracy of item codes, delivery addresses, and product details.
• Invoicing & Shopify Admin: Create and issue invoices in Shopify; assist in order tracking and updating fulfilment statuses.
• Freight & Delivery Management: Obtain freight quotes, book deliveries with couriers, confirm logistics details, and manage drop schedules.
• Courier & Supplier Liaison: Communicate directly with couriers and suppliers to confirm delivery windows and resolve delays.
• ETA Management: Proactively request, track, and update ETAs in internal systems; notify customers and team of any changes or risks.
• Warranty & Issue Resolution: Coordinate warranty claims and handle replacement or repair logistics.
• Workflow Execution: Spot and flag potential bottlenecks early; work proactively to prevent delays and keep everything moving.
• Internal Coordination: Keep internal systems (Shopify, Google Sheets, Notion, Slack) up to date with accurate, real-time info.
• Respond promptly and professionally to inbound customer inquiries via email, phone, and live chat
• Assist customers with product selection, quotes, and order processing
• Provide accurate product information and delivery timelines
• Guide customers toward confident purchasing decisions and follow up to help close sales

Requirements

• Has a background in sales
• Excellent written and spoken English
• Highly organised and experienced with admin/logistics coordination
• Confident managing time-sensitive or high-pressure tasks
• Familiarity with Shopify (or similar), spreadsheets, and online file systems
• Strong attention to detail and ability to independently manage workflow
• Experience working with couriers or delivery scheduling is a big plus
• Comfortable working under KPIs and performance tracking

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)