Customer Sales Executive

About the Role:

We are looking for dynamic and customer-focused Enquiry Response / Reactive Sales Executives with a background in AV equipment rentals for live events. The ideal candidate will have strong technical knowledge of AV systems, fluency in English, and excellent communication and sales skills.

This is a female-only position due to client interaction requirements, and applicants should have a minimum of 3 years' experience in AV sales or customer service.

Key Responsibilities:

• Respond to customer inquiries via email, phone, or in-person regarding AV rentals.
• Advise clients on the best technical solutions based on event needs.
• Prepare accurate quotations, proposals, and rental agreements.
• Follow up on leads to convert them into bookings and achieve sales targets.
• Coordinate with technical, operations, and logistics teams to ensure service delivery.
• Maintain CRM records, sales logs, and customer databases.
• Address client concerns and ensure a high level of service throughout.

Requirements

3+ years of experience in AV rental sales, customer service, or enquiry handling.

Technical knowledge of:

• Audio systems: Mixers, microphones, speakers, amplifiers
• Lighting & staging: Trussing, rigging, DMX controllers, moving heads
• Video equipment: LED walls, processors, media servers
• Special effects: Fog machines, pyrotechnics, lasers
• Knowledge of entertainment and event décor is an added advantage

Excellent written and spoken English communication skills.

Proficiency in Microsoft Office, CRM systems, and quoting tools.

Team player with strong collaboration and multitasking abilities.

Organized and detail-oriented, with the ability to work under pressure.

Work Environment:

• Office-based role within a facility that includes warehouse access.
• May require flexibility in working hours during peak event periods.

Benefits

Compensation:

• Base Salary: AED 4,500/month
• Additional Allowance: Metro allowance provided
• Incentives: Sales commission (based on targets) and overtime as per company policy