Customer Relationship Manager (Ireland)

Join Novibet as Customer Relationship Manager!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have passion for building strong relationships with our customers and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What we are looking for 

We’re seeking a dynamic and proactive Customer Relationship Manager to join our team in Ireland. In this role, you’ll be responsible for customer engagement, event management, and campaign execution to drive retention and growth. If you’re passionate about sports, casino gaming, and creating memorable customer experiences, this is the perfect opportunity for you! 

What you will work on 

• Build a proactive and personalized relationship with players through calls 

• Ensure regulatory requests can be completed when required  

• Conduct all responsible gaming and AML interactions with account customers where possible  

• Identify potential new account customers via daily business analysis and reporting  

• Handle customer issues /dispute resolutions ensuring the customer feels value 

• Work as an integral part of the customer relationship management team to influence player activity with a view to maximize retention 

• Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams 

• Coordinate with the hospitality team for the organization of events and to optimize the hospitality experience

• Deliver accurate and insightful reporting to business stakeholders on performance, responsible gaming, and customer account growth.

What you Bring 

• Minimum of 1+ years of experience managing VIPs in an online gaming or similar customer-centric environment, with a proven track record of managing high-value accounts. 

• Professional level English  

• Proven track record of customer revenue analysis and reporting 

• Outstanding personal relationship management skills 

• Ability to work in a self-contained / independent environment, with strong decision making skills

• Experience in hosting VIP events is considered as a plus

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.