Customer Operations & Success Internship - German Region

About Road 

Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

About the role

The Customer Operations and Success Internship for the German market offers hands-on experience supporting customers in the EV charging ecosystem. You will work closely with the Support and Success teams to resolve issues and support long-term customer satisfaction.

Your responsibilities include

• Support the Support & Success team in managing customer relationships in a fast-paced, international environment.

• Handle customer questions and issues related to electric vehicle charging, including platform usage, charging sessions, and operational challenges.

• Assist in resolving customer issues across multiple European markets under the guidance of the Support & Success Manager.

• Collaborate closely with internal technical and product teams to ensure efficient issue resolution.

• Gain exposure to the Success team by supporting Private Label and larger customers after onboarding.

• Help monitor customer satisfaction, account performance, and progress toward customer goals.

• Contribute to maintaining and improving long-term customer relationships and partnerships.

• Communicate with customers from different European regions and regulatory environments.

• Develop an understanding of the EV charging ecosystem and customer success processes.

Requirements

What makes you a great fit?

• You are currently enrolled in an Bachelor program (or similar) focused on commercial studies or related fields. Please note you will need to be enrolled for the full duration of the internship. 

• You have relevant coursework or project experience that demonstrates familiarity with client engagement and business development.

• Previous internship experience or experience in a customer-facing role is a plus.

• You are highly motivated, proactive, eager to learn, and demonstrate strong communication and presentation skills.

• Fluency in both German and English is essential.

What do we offer?

Beyond the basics, we want to make sure our interns have everything they need to thrive and help us achieve our mission. That’s why we offer a range of additional benefits designed to keep you happy, healthy, and supported - both inside and outside of work.

• A €500 internship allowance, paid out monthly;

• An independent role with the opportunity to grow and possibly stay after your internship;

• A chance to make a difference in a sustainable and growing organisation;

• A laptop for the duration of your internship;

• Daily varied and healthy food options for lunch provided by the company, and fruits and drinks available at the office. And of course drinks at our own Road bar; 

• Besides working on our mission together, we like to have fun and connect with social events and team-building activities;

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam;

• Diverse and creative colleagues from every corner of the world;

• We have received accreditation from SBB as a training company.

Our culture 

At Road, we believe that an open mindset and challenging ourselves are key to achieving the best results. As we continue to grow, we’re working on adding more structure and clearer processes that will help us reach the next phase together. This isn’t just about how we work, but also about how we support each other as people. Collaboration is one of our core values, and it shows in the way we connect day to day. We share a company-organized lunch every afternoon and regularly host voluntary activities outside of work. These moments help us recharge, get to know each other better, and keep our culture strong. Because in our eyes: a healthy team is the foundation of a healthy company.