Customer Operations, Service & Logistics - Internship

The role of Customer Operations, Service & Logistics Intern focuses on providing practical experience in managing customer orders, delivering services, and overseeing logistics within a pharmaceutical supply chain setting.

Interns gain a thorough understanding of the entire Order-to-Cash (OTC) process, learn how to optimize logistics and transportation costs, and ensure compliance with international regulations. The role also emphasizes the importance of data analytics and KPI reporting to monitor and improve operational performance. Additionally, it involves applying company codes of practice in distribution and customer interactions, supporting both operational efficiency and customer satisfaction.

Responsibilities:

• Assist with customer operations, including order management, invoicing, and coordinating with outsourced service providers.
• Support logistics activities, such as shipment planning, cost analysis, and maintaining communication with suppliers.
• Develop data analytics tools and KPI dashboards to monitor and improve operational performance.
• Ensure compliance with company quality standards and regulatory requirements, including applying Santen’s Code of Practice in all distribution and customer engagement activities.

Education:

• Currently enrolled in a Bachelor’s or Master’s program in business, supply chain, engineering, economics, data science, or related fields.
• Strong early academic foundation and international exposure is preferred

Competencies:

• Ability to analyze data, interpret key performance indicators (KPIs), and develop dashboards to track operational and logistics performance.
• Understanding of or willingness to learn order-to-cash (OTC) processes, customer service workflows, and logistics planning within a pharmaceutical supply chain context.
• Attention to Compliance and Quality
• Strong interpersonal skills
• Problem-Solving Abilities
• Organizational skills to manage multiple assignments, meet deadlines for deliverables
• Adaptability and Learning Agility
• Familiarity with or ability to quickly learn relevant data analytics tools and reporting systems to support operational performance tracking.

How to Apply:

To proceed with your application, please submit the following documents:

• CV and cover-letter outlining your qualifications and interest in the internship.
• You must have a valid EU passport or a work permit that allows you to undertake an internship in the Netherlands. Candidates must already reside in the Netherlands. Relocation is not possible for this internship. 

Please note that in order to be considered for an internship, you need to be registered as a student during the entire internship period. Formal documentation may be requested at any time.

• Location: Amsterdam, the Netherlands
• Start Date: January 2026
• Duration: 6  months
• Full Time: 5 days per week (40hrs) or Part time: 4 days per week (32hrs)
• Flexible hybrid work style. Work in the office 1-2 times per week.

We look forward to hearing from you!

Santen SA, the Netherlands Branch has an exclusive arrangement for recruitment services. External recruiting agencies are kindly requested not to contact us regarding the positions listed here.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.