This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Operations Manager (Remote). This role is crucial for shaping and enhancing customer support strategies, optimizing workflows, and ensuring top-tier experiences for members. The successful candidate will bring over a decade of experience to lead operations, drive continuous improvements, and integrate innovative solutions such as AI into the customer support function. Collaborative leadership and a data-driven mindset will be essential in influencing outcomes and operational excellence in a dynamic environment.
Accountabilities
Design and evolve customer support offerings aligned with organizational goals.
Develop scalable operational frameworks to support member growth.
Lead continuous improvement initiatives across the support function.
Monitor KPIs to ensure high-quality service delivery.
Requirements
10+ years of experience in operations or customer support leadership.
Demonstrated experience in building and scaling support functions.
Strong background in data analytics and performance reporting.
Experience in workforce management and scheduling systems.
Ability to implement AI tools within support operations.
Benefits
Competitive salary + equity.
Comprehensive healthcare, vision + dental benefits.
401K plan, Unlimited PTO, and Parental Leave.
Significant opportunities for professional development.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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