Customer Operations & Inbound Sales Specialist (LATAM)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

About our client

Our client is a growing home services and exterior property maintenance company that provides residential, on-site services to homeowners. Their team specializes in roof and gutter cleaning, window cleaning, house washing/pressure washing, and seasonal maintenance services such as snow removal and holiday light installation/removal.

Operating as a field service business, they coordinate technician dispatch, appointment scheduling, customer support, and service completion across multiple service areas. Their focus is delivering reliable, high-quality service while maintaining efficient operations and a seamless customer experience from booking through invoicing.

Role Overview

We are seeking a highly organized, customer-focused Office Administrator & Inbound Sales Assistant to support daily operations and manage inbound sales activities. This role combines administrative coordination, customer service, and light sales responsibilities, with the opportunity to grow into handling and closing sales calls independently.

The ideal candidate is proactive, detail-oriented, comfortable speaking with customers, and has a neutral or American-accented English suitable for phone-based communication.

Key Responsibilities

• Manage and maintain the sales and service pipeline within Housecall Pro CRM
• Respond promptly to inbound texts, messages, and customer inquiries
• Follow up on leads, estimates, and pending opportunities
• Schedule service plan visits and coordinate appointments
• Handle invoicing, billing, and collections support
• Answer all inbound customer calls professionally and efficiently
• Pre-qualify new leads and gather customer requirements
• Take detailed notes and prepare information for sales conversations
• Schedule sales calls for the owner
• Gradually assume responsibility for running sales calls and closing new customers

Requirements

• Strong English communication skills with a neutral or American accent
• Experience in customer service, administrative support, or inbound sales roles
• Comfortable handling phone-based customer interactions
• Experience using CRM tools (Housecall Pro or similar preferred)
• Highly organized with strong follow-up and time management skills
• Tech-savvy and able to manage multiple systems simultaneously
• Self-starter who works well independently in a remote environment
  
  

Nice to Have:

• Experience in home services, field services, or local service businesses
• Sales or closing experience
• Familiarity with invoicing or basic bookkeeping processes
  
  

What Success Looks Like:

• Leads are followed up quickly and consistently
• Schedules run smoothly with minimal gaps or errors
• Customers receive fast, professional support
• Increased conversion of inbound inquiries into booked jobs and new clients
  

Benefits

• Base salary: $1200 - $1700 monthly + commissions according to amount sold